Refund Policy

This policy explains how BotFlow AI handles refunds for subscriptions, setup services, onboarding support, and usage credits.

1. Subscription Cancellations

You may cancel your BotFlow AI subscription before your next billing date. Cancellation stops future renewal charges, but it does not automatically refund fees already paid for the current billing period.

2. When Refunds May Be Approved

Refunds may be approved where:

• you were charged more than once for the same plan period;
• the wrong amount was charged due to a BotFlow AI billing error;
• a paid service was not activated because of a BotFlow AI issue that we could not resolve within a reasonable time;
• we are required to refund you under applicable law.

3. Setup and Onboarding Fees

Assisted setup or onboarding fees are refundable only if work has not started. Once configuration, WhatsApp API setup, consultation, migration, training, or workspace setup has begun, setup fees are generally non-refundable because time and service costs have already been incurred.

4. Usage Credits and WhatsApp Costs

Used credits, consumed AI usage, sent WhatsApp messages, Meta conversation fees, and third-party processing costs are not refundable. Unused credits may be reviewed case by case where a billing error or unresolved service failure occurred.

5. Trial and Promotional Offers

Free trials, launch discounts, early access pricing, and promotional offers may have their own conditions. Unless stated otherwise, once a paid plan is activated after a trial, the normal refund rules in this policy apply.

6. How To Request a Refund

Email hello@sgwala.co.za within 7 days of the charge. Include your business name, account email, payment reference, amount paid, date paid, and the reason for the refund request.

7. Processing Time

Approved refunds are processed back to the original payment method where possible. Bank and payment-provider processing times may vary, but most approved refunds are submitted within 5 to 10 business days after approval.

8. Contact

For billing and refund questions, contact SGWALA Technologies at hello@sgwala.co.za.